Principal Product Manager- Conversational AI
Core
Own the end-to-end product strategy for HTS Assist, Hopper's agentic AI assistant for travel, managing customer-facing conversations and interfaces for enterprise partners.
Role type
Principal Product Manager (Conversational AI / Design-Leaning)
Builds
Customer-facing conversational agents (chat and voice) for travel brands and enterprises
Domain
Travel technology / Conversational AI / Enterprise SaaS
Deliverable
production ML models | product features
Required skills
Product management (8+ years, principal/lead level), Conversational AI, Customer experience automation, Design fluency (Figma), Front-end development, Enterprise partner management, Data-driven decision making, LLM-based product design
Preferred skills
Prompt and behavior design, AI quality practices
Technologies
Figma, AI coding tools, LLMs
Responsibilities
Own the roadmap for the customer-facing conversational agent across chat and voice; Engage enterprise partners to translate requirements into product choices; Drive design daily by producing flows and wireframes in Figma; Build working prototypes using AI coding tools; Define and defend quality bars with the evaluation team; Specify agent behavior including resolution, tone, and guardrails; Feed field learnings back into the roadmap
Seniority
Principal, hands-on IC