IT系统运维专家 - IT
Core
Senior IT operations expert providing global technical support, designing automated/AI-driven solutions, and optimizing enterprise IT infrastructure for ByteDance employees.
Role type
Senior IC IT Operations Engineer (Automation & AI focus)
Builds
Automated support scripts, AI-driven diagnostic tools, and reusable knowledge bases for enterprise IT services.
Domain
Enterprise IT Operations, Automation, AI, Cloud Infrastructure
Deliverable
production ML models | infrastructure
Required skills
Windows/Mac OS administration, Linux system operations, PowerShell scripting, Python/Go programming, MDM/EDR management, network troubleshooting, root cause analysis, technical documentation
Preferred skills
VIP support experience, AI tool implementation, predictive maintenance, ITIL Foundation certification, RHCE certification
Technologies
PowerShell, Python, Go, Linux, Windows, Mac, MDM, EDR, Cloud Printing, Virtualization
Responsibilities
Resolve complex cross-platform IT issues (OS, apps, network, security) that frontline engineers cannot handle; Design and develop automation scripts to reduce manual intervention in high-frequency tasks; Implement AI tools for log analysis, fault localization, and self-service improvement; Document solutions and best practices to build a team knowledge base; Provide technical training and guidance to frontline support teams.
Seniority
Senior, hands-on IC
