ETIC, Service Designer - Senior Associate
Core
Design and develop service solutions from concept to implementation using design thinking methodologies to align with business objectives.
Role type
Senior Associate Service Designer
Builds
Service solutions and user experiences for consulting clients
Domain
Technology consulting / Service Design
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Design thinking facilitation, user research (qualitative/quantitative), prototyping, usability testing, stakeholder collaboration, service blueprinting
Preferred skills
Product management experience, foundational service design training/certification
Technologies
Figma, Sketch, Adobe XD
Responsibilities
Lead design and development of service solutions, conduct user research to identify needs and pain points, create prototypes and service blueprints, collaborate with product managers and developers, monitor service performance and iterate based on feedback
Seniority
Senior Associate, hands-on IC
