Technical Support Engineer
Core
Resolving technical issues and answering questions for enterprise customers using the Tanium platform, with a focus on customer satisfaction and proactive experience improvement.
Role type
Technical Support Engineer (Enterprise Endpoint Management)
Builds
Customer support cases, documentation, and feedback loops for product improvement
Domain
IT Operations, Endpoint Security, Systems Management
Deliverable
client delivery
Required skills
Networking, Security, Operations, Scripting, Programming, Windows OS administration, Troubleshooting, Problem solving, Root cause analysis, Enterprise scale issue management
Preferred skills
Tanium platform experience, Endpoint Security, Incident Response, Systems Management, Utility Scripting (bash, PowerShell, VBScript, Python), Windows Server administration, Active Directory, Group Policy, SCCM, Microsoft Intune, macOS/Linux troubleshooting
Technologies
Tanium, Windows, Active Directory, Group Policy, SCCM, Microsoft Intune, bash, PowerShell, VBScript, Python
Responsibilities
Triaging inbound support cases, solving customer support cases, documenting best practices, tracking activity and reporting root cause, testing Tanium and providing feedback to engineering teams
Seniority
Mid-level, hands-on IC