Enterprise Services Engineer
Core
Hands-on Enterprise Services Engineer operating and maintaining the Tanium platform to achieve customer-specific Operations, Risk, Compliance, Asset, and Security-focused outcomes.
Role type
Senior IC Enterprise Services Engineer
Builds
Customer success outcomes via Tanium platform operations and maintenance
Domain
Endpoint Security and Systems Administration
Required skills
Systems Administration, Endpoint Security, Incident Response, Vulnerability Management, Utility Scripting, Troubleshooting, Root Cause Analysis, Technical Documentation, Strategic Customer Activities, IT Support Direction
Preferred skills
Tanium platform experience
Technologies
Tanium, Bash, PowerShell, VBScript, Python
Responsibilities
Operate and maintain the Tanium platform to solve complex technical issues, Conduct daily health-checks on assigned accounts, Document best practices and Play Book entries, Provide technical direction to customer IT support staff, Identify opportunities for customers to get greater value from the platform, Assign tier 3 support cases to Technical Support Engineers
Seniority
Senior, hands-on IC
