Technical Support Engineer
Core
Resolve technical issues, educate customers, and improve solution quality for Tanium's endpoint management platform.
Role type
Senior IC Technical Support Engineer
Builds
Customer support cases, knowledge base articles, and product feedback loops
Domain
IT Operations / Endpoint Management / Security
Deliverable
client delivery
Required skills
IT administration, operating systems, endpoint management, networking, security, IT operations, scripting, programming, problem solving, troubleshooting
Preferred skills
Prior customer support experience, Tanium platform experience, AI tools familiarity
Technologies
Tanium, AI tools
Responsibilities
Triaging inbound support cases, solving customer support cases, collaborating with other Support Engineers, documenting best practices and root cause analysis, testing Tanium and providing feedback to Engineering teams
Seniority
Mid-Senior, hands-on IC
