Workforce & Workflow Program Manager
Core
Plan, resource, and optimize safety operations workflows for Account, Search, Comment, and Messaging to ensure service levels and scalability.
Role type
Senior Program Manager (Workforce & Operations) (via careerplan.io/jobs/7639708290272790789-workforce-workflow-program-manager-at-tiktok)
Builds
Moderation queues, staffing plans, and operational efficiency metrics for safety teams.
Domain
Internet Safety / Operations Management
Deliverable
dashboards & analysis
Required skills
Workforce planning, metrics analysis, stakeholder collaboration, scenario planning, vendor management, data visualization, SQL, Excel
Preferred skills
Cross-functional communication
