购后用户产品经理 - 抖音电商
Core
Design and iterate the post-purchase user experience journey for orders, after-sales, and logistics on the Douyin e-commerce platform.
Role type
Post-purchase Product Manager (E-commerce)
Builds
C-end experience optimization for order fulfillment, after-sales support, and logistics tracking
Domain
E-commerce / Consumer Technology
Deliverable
product features
Required skills
E-commerce transaction logic, post-purchase user journey design, cross-functional project management, AI integration, user empathy
Preferred skills
Experience with order/logistics/after-sales products, user research, complex stakeholder collaboration
Responsibilities
Plan and iterate the post-purchase expression chain; Identify pain points from user and merchant perspectives; Collaborate with logistics, customer service, and operations teams; Optimize product functions using AI and user feedback