Staff Product Manager, Post-Checkout Experience
Core
Own the post-checkout customer experience for food ordering and retail ecommerce, ensuring intuitive order tracking, resolution of issues, and repeat purchases.
Role type
Staff Product Manager (Post-Checkout Experience)
Builds
Integrated omnichannel solutions for pickup, delivery, and shipping across Square and Afterpay.
Domain
Consumer ecommerce, food ordering, retail, and financial services.
Deliverable
product features
Required skills
Strategy and prioritization, customer research and analytical judgment, hands-on building with AI, taste and craft, leadership across teams, consumer product judgment
Preferred skills
Experience with consumer products, ecommerce, marketplaces, or customer support
Technologies
GitHub, AI tools, automation workflows
Responsibilities
Set strategy and priorities for post-checkout experience; connect efforts across teams and partners to ensure consistent customer experience; design and define user experiences for order tracking and support; use AI to automate work and build prototypes; prototype and ship improvements using developer tools; own outcomes by measuring customer satisfaction and repeat purchases.
Seniority
Staff, hands-on IC with strategic scope