Senior Product Manager - Post-Purchase
Core
Own complex product areas for the e-commerce and post-purchase platform, serving thousands of merchants and millions of shoppers.
Role type
Senior Product Manager (B2B SaaS)
Builds
E-commerce and post-purchase lifecycle products including returns, exchanges, refunds, shipping, and order management.
Domain
Global e-commerce infrastructure and post-purchase operations
Deliverable
product features
Required skills
End-to-end product ownership, B2B SaaS product management, complex integrations, API and data flow management, product data analysis, KPI definition and monitoring, AI tool utilization, stakeholder management, technical problem solving
Preferred skills
E-commerce or enterprise software experience, experience with logistics providers, experience with AI agents and agentic workflows
Technologies
AI tools, APIs, e-commerce platforms, logistics provider systems
Responsibilities
Own product initiatives from discovery to rollout and adoption, work directly with enterprise merchants to translate needs into scalable capabilities, balance merchant requirements with operational complexity, define product requirements and specifications, use data to prioritize initiatives and measure impact, ensure product quality through UAT and iteration, utilize AI tools throughout the development lifecycle
Seniority
Senior, hands-on IC