商业服务策略与自动化运营-TikTok Shop
Core
Designing and iterating a comprehensive service strategy system covering marketing, finance, fulfillment, after-sales, and appeals for TikTok Shop merchants.
Role type
Senior Service Strategy & Operations Lead (AI/Intelligence focus)
Builds
End-to-end service strategy frameworks, intelligent service products, and automated workflows for merchant support.
Domain
E-commerce / Retail / Consumer Goods
Deliverable
production ML models
Required skills
Service strategy design, Service operations management, AI/ML project leadership (0-1), Intelligent customer service implementation, NLP application, Big data analysis, Process automation, Cross-functional collaboration, Strategic planning
Preferred skills
Experience in fintech or high-growth e-commerce, Advanced analytics modeling, Industry benchmarking
Technologies
AI, NLP, Big Data, Automation tools
Responsibilities
Define long-term service strategy and KPIs; Establish service quality monitoring and improvement loops; Lead the implementation of intelligent service solutions to replace manual tasks; Analyze service data to identify bottlenecks and drive optimization.
Seniority
Senior, hands-on IC