Workforce Management Specialist (Monetisation Integrity Ops)
Core
Plan and optimize workforce requirements for Monetization Integrity Ops across in-house and vendor sites to ensure efficient staffing aligned with business growth.
Role type
Senior Workforce Management Specialist (Monetization Integrity Ops)
Builds
Staffing models, performance dashboards, and operational efficiency improvements for TikTok's Monetization Integrity platform.
Domain
Tech / Media / Content Moderation
Deliverable
dashboards & analysis
Required skills
Capacity planning, forecasting models, SQL, Excel, operational statistics, cross-functional partnership, OKR development, data-driven insights
Preferred skills
Business Intelligence tools (Tableau, Power BI), reporting & visualization, problem-solving, task prioritization, ads or content moderation experience
Technologies
SQL, Excel, Tableau, Power BI
Responsibilities
Partner with stakeholders to plan workforce requirements for in-house and vendor sites; optimize human-review performance for Auto-Moderation; identify forecasting performance gaps and implement improvements; coordinate on headcount requirements and cross-utilization; monitor operational performance and evaluate schedules; drive continuous improvement on WFM processes/tools; generate strategic insights on headcount rightsizing and economies of scale.
Seniority
Senior, hands-on IC
