Workforce Management Specialist (Monetisation Integrity Ops)
Core
Plan and optimize workforce requirements for Monetization Integrity Ops across in-house and vendor sites to ensure staffing aligns with business needs and operational volumes.
Role type
Senior Workforce Management Specialist (Monetisation Integrity Ops)
Builds
Staffing models, performance dashboards, and operational efficiency improvements for content moderation teams.
Domain
Tech / Media / Content Moderation
Required skills
Capacity planning, forecasting models, operational statistics analysis, SQL, Excel, cross-functional business partnering, OKR development, headcount rightsizing, process optimization
Preferred skills
Business Intelligence tools (Tableau, Power BI), reporting & visualization dashboards, data-driven stakeholder communication
Technologies
SQL, Excel, Tableau, Power BI
Responsibilities
Partner with stakeholders to plan workforce requirements for in-house and vendor sites; optimize human-review performance for Auto-Moderation; identify forecasting performance gaps and implement improvements; coordinate on headcount requirements and cross-utilization; monitor operational performance and evaluate schedules against incoming volumes; drive continuous improvement on WFM processes and tools; generate strategic insights on headcount rightsizing and economies of scale.
Seniority
Senior, hands-on IC
