Front Office Agent | The Star Grand
Core
Front Office Agent handling check-ins, check-outs, guest bookings, and payments at The Star Grand hotel.
Role type
Front Office Agent
Builds
Guest check-in/check-out processes, reservation management, payment processing
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest service experience, hotel check-in systems knowledge (Opera), local area knowledge, cash and credit transaction handling
Preferred skills
Second language proficiency
Responsibilities
Respond to guest requests during check-in, check-out, and stay; Answer reservation inquiries via phone or email; Secure payments and issue room keys; Maintain procedures for credit and cash transactions
Seniority
Individual Contributor
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