Program Manager (Oncall Escalation), Trust & Safety
Core
Design and scale a cross-LOB Trust & Safety escalation management system to ensure timely, consistent, and high-quality incident response.
Role type
Senior IC Program Manager (Oncall Escalation)
Builds
End-to-end escalation framework, governance, workflows, metrics, and tooling for incident response
Domain
Trust & Safety / Risk Management / Operations
Required skills
Escalation management, Incident management, Program management, Metrics design, Data-driven decision making, Cross-functional stakeholder management, SOP development, Risk management, RCA methodologies, Automation
Preferred skills
Trust & Safety domain expertise, SRE frameworks, BPO/vendor operations management, Quality systems, AI-driven ops
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