Safety Response Operations Lead
Core
Lead a regional team of Safety Response Analysts handling high-risk safety cases, fraud, and regulatory escalations for OpenAI's AI products while personally contributing to frontline investigations and enforcement decisions.
Role type
Senior IC team lead (Trust & Safety Operations)
Builds
Safe, compliant AI platforms for a global user base
Domain
AI safety, Trust & Risk Operations, Content Moderation
Deliverable
production ML models | product features | client delivery
Required skills
Trust & Safety operations, People leadership, High-risk decision making, Cross-functional coordination, Operational excellence, Data-driven process improvement, Regulatory compliance, Incident management
Preferred skills
Fraud detection, Platform integrity frameworks, Policy translation, Automation tooling, 24/7 shift management
Technologies
Safety tooling, Automation platforms, Data analytics tools
Responsibilities
Lead and coach a regional team of Safety Response Analysts, Own regional operational outcomes including SLA adherence and backlog health, Handle and oversee complex high-risk cases as first line of escalation, Contribute directly to frontline investigations and enforcement decisions, Partner cross-functionally with Product, Policy, Legal, and Investigations, Drive operational excellence and continuous improvement in workflows and tools
Seniority
Senior, hands-on IC with people leadership