Associate Manager, Installation & Go Live
Core
Lead and coach a small team of installation specialists to ensure accurate, efficient, and high-quality POS deployments for independent restaurants.
Role type
Associate Manager, Installation & Go Live
Builds
Point-of-sale (POS) hardware, network, and software configurations for restaurant clients
Domain
Restaurant technology / Fintech / SaaS
Deliverable
product features
Required skills
Team leadership and coaching, Project coordination, Process improvement, Hardware setup and configuration, Site survey execution, Client communication, SOP adherence, Resource allocation, Analytical problem-solving
Preferred skills
Fintech or SaaS environment experience, Vendor-specific POS certifications
Technologies
POS systems, Ticketing tools, Collaboration platforms
Responsibilities
Lead and coach a small team of installation specialists, Coordinate installations and site surveys across multiple client locations, Monitor performance metrics and escalate issues, Identify process inefficiencies and recommend improvements, Prepare reports on team performance metrics, Participate in hiring and training of new team members
Seniority
Mid-level Manager, hands-on IC