Application Support Specialist
Core
Monitor and maintain SLAs/KPIs, manage incidents and problems, and resolve first-level operational issues for business applications.
Role type
Application Support Specialist
Builds
Service continuity and operational stability for client business applications
Domain
IT Operations / Application Support
Deliverable
client delivery
Required skills
SQL, REST API understanding, incident management, ticketing systems, logging/monitoring tools, API testing tools, system integration concepts
Preferred skills
ITSM tools (ServiceNow, Jira), networking concepts (DNS, SSL/TLS, Reverse Proxy, Firewalls)
Responsibilities
Monitor and maintain agreed SLAs and KPIs; manage incidents, requests, and problems; investigate and resolve first-level operational issues; use SQL to analyze data and identify root causes; leverage logging and monitoring tools to detect anomalies; use API testing tools to validate system interfaces; manage tickets for accurate documentation; collaborate with technical teams and stakeholders; contribute to continuous improvement initiatives
Seniority
Mid-level, hands-on IC