Customer Transformation – CX & Service Design Manager
Core
Lead end-to-end customer transformation and service design engagements, translating research into executive-ready outputs like journey maps and service blueprints.
Role type
Manager-level Customer Transformation & Service Design Lead
Builds
Human-centred service experiences and customer journeys for organizational clients
Domain
Professional Services / Customer Experience / Service Design
Deliverable
product features
Required skills
Customer experience (CX), UX/UI, visual or service design, human-centred design, design thinking, facilitation, stakeholder management, storytelling, consulting instincts, commercial awareness
Preferred skills
Figma, FigJam, Miro, Illustrator
Responsibilities
Support high-impact, end-to-end customer transformation and service design engagements; facilitate workshops to create clarity from ambiguity; partner with senior stakeholders and multidisciplinary teams; translate research into executive-ready outputs; lead multiple workstreams and coach junior team members; contribute to proposals to grow design capability
Seniority
Manager, hands-on leadership with team development
