Senior Service Designer - Product & Experience
Core
Create customer-centric products and services for financial services and energy sectors, driving transformation through inclusive design and customer-driven operating models.
Role type
Senior Service Designer (Product & Experience)
Builds
Customer journey management systems, service blueprints, and AI-enabled service concepts
Domain
Financial services and energy
Deliverable
product features
Required skills
Service design, experience design strategies, AI-enabled research, insight synthesis, service blueprinting, customer journey management, roadmap management, stakeholder advisory
Preferred skills
AI-driven capabilities integration (personalisation, automation, predictive decisioning), multi-disciplinary team leadership
Technologies
AI-enabled research tools, Customer Journey Management systems
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