Product Design Director (Individual Contributor), Customer Acquisitions and Management
Core
Lead design execution and strategy for high-impact customer acquisition and management products, elevating craft excellence across digital and physical experiences.
Role type
Senior IC Product Design Director
Builds
Revenue-driving customer experience products and design systems
Domain
Financial Services / Product Design
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Product design expertise (interaction, visual, service), strategic influence, mentorship, human-centered design, business case development, design system architecture, prototyping, cross-functional collaboration
Preferred skills
10+ years product design experience, complex project leadership, design toolkit spanning product/service/content design, web/mobile technology proficiency, Figma expertise
Technologies
Figma, design systems, web platforms, mobile platforms
Responsibilities
Define and drive design strategy aligned with business objectives, mentor junior designers and lead complex projects, collaborate with research and product leadership to shape product direction, present strategic insights to senior stakeholders
Seniority
Director, Senior IC