Senior Customer Service Representative
Core
Deliver exceptional service and support across order management, product enquiries, and issue resolution for Hasbro's iconic brands.
Role type
Senior Customer Service Representative (Order Management & Operations)
Builds
Seamless order management and exceptional service delivery for global customers
Domain
Consumer products, Toys & Games, Retail
Deliverable
product features
Required skills
Complex enquiry resolution, Analytical skills, Relationship building, Data analysis, Process improvement, Microsoft Excel proficiency
Preferred skills
SAP experience, Power BI experience, Consumer products/retail background, Process improvement initiatives
Responsibilities
Manage customer orders accurately, Resolve complex complaints and escalations, Monitor service performance and identify improvement opportunities, Analyse customer and operational data, Maintain accurate records of interactions and orders, Build relationships with cross-functional partners
Seniority
Senior, hands-on IC