智能客服产品运营Leader-TikTok
Core
Lead end-to-end capability building and continuous optimization of intelligent customer service in core service scenarios, covering user insight, pain point identification, knowledge base design, and effect validation.
Role type
Senior Product Operations Leader (Intelligent Customer Service)
Builds
Intelligent customer service platforms and workflows for TikTok (via careerplan.io/jobs/7587621236240681221-leader-tiktok-at-bytedance)
Domain
Internet / AI-driven Customer Service
Deliverable
product features
Required skills
Strategic planning, Cross-functional leadership, OKR management, Multi-language service operations, Model capability evaluation, Data annotation strategy
Preferred skills
Large-scale multi-region operations, Platform standardization, Automation
Technologies
N/A
Responsibilities
Define and align long-term operational strategies and North Star metrics; Establish target management mechanisms (OKR) for cross-regional execution; Collaborate with Product, R&D, Algorithm, Data, and Legal teams on priority management.
