Product Support Specialist
Core
Resolve customer product enquiries and technical issues via phone, email, and live chat to ensure satisfactory outcomes.
Role type
Product Support Specialist (SaaS)
Builds
Recruitment management platform features for companies and agencies
Domain
SaaS / Recruitment Technology
Deliverable
client delivery
Required skills
customer support experience, troubleshooting, technical issue resolution, client onboarding, multitasking, time management, Zendesk proficiency
Responsibilities
Receiving and responding to customer product enquiries and issues via phone, email, and live chat; Taking tickets for FAQs, troubleshooting, and technical bugs; Escalating technical issues to Development; Reaching out to new clients for one-on-one onboarding; Supporting users to utilize software products effectively
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