技术支持专家（故障流程管理）-火山引擎
Core
Standardize cloud service incident management processes and build monitoring operations systems to handle emergency and major incidents.
Role type
Senior IC cloud operations specialist (incident management)
Builds
Standardized incident response workflows, service stability monitoring systems, and continuous improvement plans for To B services.
Domain
Cloud infrastructure / IT Operations
Required skills
Incident response, ITIL implementation, Project management, Process standardization, Root cause analysis, Stakeholder coordination
Preferred skills
Tooling development, Post-incident review facilitation, System architecture design
Technologies
Monitoring tools, Incident management platforms, ITIL frameworks
Responsibilities
Design and implement standardized incident management workflows; Lead emergency response for critical outages; Organize post-incident reviews and drive improvement plans; Define key stability metrics for product teams.
