Customer Service Agent ( English/ French)
Core
Troubleshoot and resolve basic to complex customer inquiries regarding the use of Sezzle's interest-free installment plans via email, live chat, and phone.
Role type
Senior Customer Service Agent (English/French/Spanish)
Builds
Customer trust and successful adoption of Sezzle's fintech shopping experience
Domain
Fintech / Retail / Consumer Payments
Deliverable
client delivery
Required skills
Troubleshooting, multi-channel support (email, chat, phone), technical instruction writing, product advocacy, trend analysis, process improvement
Preferred skills
Zendesk, LiveAgent, Jira
Responsibilities
Provide empathetic and detailed support to consumers; assist in resolving complex inquiries; act as an advocate for customers to report product/process improvements; communicate trends to leadership; suggest innovative solutions based on customer needs
Seniority
Mid-Senior (3+ years experience)
