Team Manager Technischer Kundendienst (x/f/m)
Core
Lead the Technical Services team to ensure high-quality support for healthcare clients using the Doctolib platform.
Role type
Senior Team Manager, Technical Support
Builds
Doctolib platform support services for German healthcare clients
Domain
Healthcare IT / E-Health
Deliverable
client delivery
Required skills
Team leadership, Change management, Process optimization, Quality management, Cross-functional collaboration, Technical troubleshooting
Preferred skills
E-Health domain knowledge, PVS/EHR/PMS experience, Agile methodologies, Conflict management, Negotiation
Technologies
AI tools, IT systems, PVS/EHR/PMS
Responsibilities
Evaluate support performance and processes, Lead and develop Technical Services engineers, Analyze support requests to drive quality improvements, Facilitate knowledge transfer to internal teams
Seniority
Senior, hands-on IC with team leadership