Principal Customer Success Manager, Key Accounts
Core
Managing a book of enterprise customers to drive account health, retention, and growth through proactive workshops, business reviews, and payments insights.
Role type
Principal Customer Success Manager (Key Accounts)
Builds
Enterprise customer success and retention for a financial infrastructure platform
Domain
Fintech / Payments
Deliverable
client delivery
Required skills
Enterprise relationship management, business strategy analysis, technical conversation leadership, data navigation, project management, executive presence, complex stakeholder advocacy
Preferred skills
Sales background, pre-sales or technical account management experience, handling difficult customer situations
Technologies
Stripe platform, payments infrastructure
Responsibilities
Partner with account executives and technical account managers to support post-sale engagements; Manage customer book to drive performance, product adoption, usage velocity, renewals, and growth; Serve as a trusted payments and product advisor delivering performance insights; Perform business reviews to align on priorities and share product roadmap; Advocate for customers to internal stakeholders to drive product innovation; Support book expansion by identifying and surfacing growth opportunities
