Technical Account Manager
Core
Provide strategic consultations and operational solutions for Stripe's largest and most complex enterprise users to optimize technical operations and accelerate global growth.
Role type
Senior Technical Account Manager (Enterprise)
Builds
Customized strategic consultations, operational solutions for fraud/disputes/declines, and global expansion support for enterprise clients.
Domain
Financial infrastructure / Payments / Enterprise SaaS
Deliverable
client delivery
Required skills
Enterprise client relationship management, API concepts explanation, SQL query building, technical troubleshooting, complex integration leadership, cross-functional collaboration, product sense
Preferred skills
Operations process optimization, small-to-medium project management, tools proficiency (Postman, xCode, Python, Webhooks, ETL), payments industry experience
Technologies
Stripe API, SQL, Postman, xCode, Python, Webhooks, ETL
Responsibilities
Lead user-facing meetings (in-person and video), create user-facing content for long-term solutions, collaborate on support offering design, work with Operations team to enable Gold Standard Experience across support channels and documentation.
Seniority
Senior, hands-on IC