Product Support Specialist, Money Management
Core
Drive operational efficiency and product quality by analyzing complex technical user issues, optimizing support processes, and collaborating with Engineering and Product teams.
Role type
Senior Product Support Specialist (Technical)
Builds
Scalable support operations and improved user experiences for Stripe's financial infrastructure platform
Domain
Fintech / Financial Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
SQL, API documentation, complex technical troubleshooting, stakeholder management, project management, process optimization
Preferred skills
Data analysis, technical concept explanation, banking/credit card products knowledge
Technologies
SQL, APIs
Responsibilities
Analyze and troubleshoot complex technical issues via direct user interaction; Develop product and platform expertise with Engineering and Product teams; Strategically optimize and scale support processes; Lead continuous improvement initiatives for key performance metrics; Create and refine documentation for self-service; Collaborate with Product and Engineering to improve platform reliability; Lead cross-functional projects to identify and fix process inefficiencies
Seniority
Senior, hands-on IC