Associate - Office Technology Support
Core
Manage and maintain technology infrastructure and systems to ensure smooth operations and efficient delivery of IT services.
Role type
Associate IT Operations Support Specialist
Builds
Enterprise IT services and user support for PwC
Domain
Professional Services / Information Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
troubleshooting technical issues, enterprise application support (Microsoft 365, Windows, Mobile OS, VoIP), hardware/software/network troubleshooting, device imaging and configuration, onboarding/offboarding processes, ticket management and SLA adherence, IT asset inventory management, root cause analysis, user training delivery
Preferred skills
ITIL framework knowledge, video conferencing systems support, printer and peripheral device support, database administration
Technologies
Microsoft 365, Windows Operating Systems, Mobile Operating Systems, VoIP/telecom technology, video conferencing systems, printers, peripheral devices, incident management systems
Responsibilities
Investigate and troubleshoot technical issues across regional and global support teams, provide broad technology support including end-user and infrastructure support, document user support tasks in incident management systems, participate in technology-driven projects, maintain and update IT asset inventory, deliver quality education and training to users
Seniority
Associate, entry-level IC