Scaled Operation Manager - TikTok LIVE
Core
Drive end-to-end business outcomes for TikTok LIVE moderation operations, focusing on ecosystem governance, monetization governance, and risk management to balance user experience with sustainable growth.
Role type
Senior IC operations manager (content safety/governance)
Builds
Scalable moderation workflows, quality governance frameworks, and operational solutions for TikTok LIVE
Domain
Social media / Live streaming / Content safety
Required skills
quality management, operational process improvement, data analysis, risk assessment, multi-stakeholder engagement, root-cause analysis, performance metrics definition, cross-functional collaboration, BPO management
Preferred skills
content safety, platform governance, trust & safety operations, AI/LLM moderation workflows, policy partnership
Technologies
N/A
Responsibilities
Conduct market-level analyses integrating quality metrics and ecosystem signals; develop and enhance quality governance frameworks; lead partnerships with BPO teams to set global quality standards; identify systemic quality risks and translate findings into actionable business improvements; evaluate the business impact of governance initiatives on moderation effectiveness and operational efficiency.
Seniority
Senior, hands-on IC