Manager, Seller Service (Training Manager)
Core
Design and execute the long-term Learning & Development strategy for Seller Support to equip internal consultants and third-party partners with scalable, high-efficiency learning solutions that improve seller experience and operational metrics.
Role type
Senior Manager, Learning & Development (Training)
Builds
End-to-end educational ecosystem for seller support teams
Domain
E-commerce / Retail / Customer Support
Deliverable
Dashboards & analysis
Required skills
L&D strategy design, curriculum architecture, data-driven intervention, stakeholder management, team leadership, E-learning content creation, data visualization
Preferred skills
Experience with Articulate, Captivate, Adobe Suite for video production
Technologies
Excel, Learning Management Systems (LMS), Microsoft PowerPoint, Adobe Suite
Responsibilities
Design and execute long-term L&D strategy for Seller Support; Create, audit, and maintain training content; Lead the shift to E-learning and Just-in-Time learning modules; Analyze operational metrics to design targeted training interventions; Build feedback loops and analytics to measure training effectiveness; Partner with Ops Leaders and Product teams to translate policy changes into training; Manage and coach a lean, high-performing team
Seniority
Senior, hands-on IC with management responsibilities