Director, Retail Learning
Core
Sets global strategy and vision for retail learning and capability development, owning the end-to-end learning ecosystem for frontline teams and leaders to improve store performance and enable consistent execution at scale.
Role type
Director, Retail Learning & Organizational Development
Builds
Global retail learning programs, digital course offerings, learning platforms, and training libraries for a distributed store network.
Domain
Retail / Organizational Development / Learning & Development
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Global strategy definition, team leadership and scaling, enterprise program architecture, change management, stakeholder influence, blended learning design, performance analytics, content governance
Preferred skills
Advanced degree in related field, Adobe Creative Suite, Articulate 360
Technologies
LMS platforms, Microsoft PowerPoint, Word, Canva, Articulate 360
Responsibilities
Define and lead global retail learning strategy; Lead, mentor, and scale a high-performing learning team; Serve as a senior partner to Retail and cross-functional leaders; Own the retail learning ecosystem including digital platforms; Establish enterprise standards and quality controls for learning content; Drive measurement and performance management through KPIs and analytics; Lead change management and adoption strategies for distributed teams
