ETIC, Industry Manager - Manager
Core
Lead managed service delivery for outsourced processes including client interactions, data review, and quality control to help organizations streamline operations and reduce costs.
Role type
Manager of managed services delivery
Builds
Outsourced operational solutions and process improvements for clients
Domain
Professional services / Business Process Outsourcing (BPO)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Project management, Process optimization, Team leadership, Performance coaching, Quality control, Stakeholder management, Conflict resolution, System analysis, Budgeting, Compliance adherence
Preferred skills
Technology adoption, Change management, Mentoring
Responsibilities
Execute outsourced processes such as client interaction and data processing; coach and develop team members to deliver quality; manage project planning, budgeting, and execution; address conflicts and escalate issues appropriately; uphold professional standards and code of conduct.
