Customer Success Manager - WE
Core
Act as a trusted advisor and guardian for client engagement, ensuring the CDP (Customer Data Platform) delivers value and aligns with client goals in the e-commerce and retail sectors.
Role type
Mid-level B2B SaaS Customer Success Manager
Builds
Long-term client relationships and strategic alignment for CDP implementations
Domain
E-commerce, Online Retail, Marketing Technology
Deliverable
Client delivery
Required skills
B2B SaaS experience, Account Management, E-commerce analytics, Marketing automation, Data analysis, Business strategy alignment, Project leadership
Preferred skills
Experience in online retail/e-commerce, Knowledge of BI and performance marketing, Familiarity with A/B testing and attribution modelling, Understanding of marketing cloud solutions
Technologies
CDP, Marketing Cloud, BI tools, A/B testing platforms
Responsibilities
Build long-term relationships with clients, Act as a trusted advisor to challenge the status quo, Ensure CDP delivers value at every moment of cooperation, Educate clients on industry best practices, Ensure win-win cooperation outcomes, Verify hypotheses using data-driven approaches
Seniority
Mid-level, hands-on IC
