Support Professional (m/w/d)
Core
2nd & 3rd Level Support for Enterprise Content Management (ECM) solutions, focusing on SAP and Cloud environments.
Role type
mid-level IC support engineer (SAP/Cloud)
Builds
ECM solutions in Cloud and SaaS environments (Microsoft-Azure & Kubernetes-Cluster)
Domain
IT services, Enterprise Content Management, SAP
Required skills
ticket management, software problem analysis, software updates, customer communication, IT training or degree in Business Informatics
Preferred skills
DMS/ECM experience, Windows Server, networks, SAP environment
Technologies
Freshdesk, Microsoft-Azure, Kubernetes, Windows Server, SAP
Responsibilities
handle tickets via Freshdesk, analyze and resolve software issues, perform technical software updates and adjustments, communicate with customers and partners
Seniority
mid-level, hands-on IC (via careerplan.io/jobs/751371-support-professional-mwd-at-cto-balzuweit-gmbh)