L2 ITSM Support Engineer
Remote
Core
Manage technical incidents and ensure timely resolution for customers and partners in the ESM environment, specializing in a specific solution area.
Role type
L2 Technical Support Engineer
Builds
High-quality support services and knowledge base contributions for enterprise software customers
Domain
IT Infrastructure and Cloud Services
Deliverable
client delivery
Required skills
IT infrastructure knowledge, SQL Server/Databases, Active Directory, Cloud services (Microsoft Azure), ITSM tools, ITIL principles, problem-solving, communication
Preferred skills
Network and Internet protocols, PowerShell scripting, ESM support, AI usage experience
Technologies
Microsoft Azure, SQL Server, Active Directory, Matrix42 solutions, PowerShell