Managed Service Professional (m/w/d)
Core
Managing ECM solutions in cloud and SaaS environments, including server monitoring, customer onboarding, and troubleshooting. (via careerplan.io/jobs/2356768-managed-service-professional-mwd-at-cto-balzuweit-gmbh)
Role type
Managed Service Professional (IC)
Builds
Managed-Service offerings and solutions for customers
Domain
IT Services / Cloud Infrastructure
Required skills
ECM/DMS experience, Microsoft Azure, Kubernetes, Windows Server, network administration, server monitoring, ticket management, software updates, problem analysis
Preferred skills
DMS/ECM, Windows Server, networks, Microsoft Azure
Technologies
Microsoft Azure, Kubernetes, Checkmk, Freshdesk
Responsibilities
Support ECM solutions in cloud/SaaS, perform server monitoring, contribute to strategic expansion of managed services, conceive new service offerings, optimize existing solutions, onboard customers, handle software updates and adjustments, process tickets and communicate with customers/partners, analyze and resolve software issues