Product Support Specialist
Core
Provide technical support and troubleshooting for AdCellerant's digital marketing platform to customers and internal teams, while overseeing email marketing campaign execution.
Role type
Product Support Specialist (Technical Support & Campaigns)
Builds
Customer support solutions and email marketing campaigns
Domain
Digital Marketing / SaaS (via careerplan.io/jobs/75-000-C4-B19-product-support-specialist-at-adcellerant)
Deliverable
client delivery
Required skills
Troubleshooting software systems, Technical support, Email marketing campaign management, Cross-functional collaboration, Documentation, Problem-solving
Preferred skills
Advertising industry experience, HubSpot, GSuite/Gmail, SQL/MongoDB/Postgres
Responsibilities
Troubleshoot technical problems and provide solutions, Act as point person for technical issues, Support email marketing campaigns from creatives to tracking, Maintain external documentation in Help Center, Escalate bug reports, Collaborate with Engineering and Product teams
Seniority
Individual Contributor, 1-3 years experience