Guest Service Agent
Core
Frontline hospitality role focused on welcoming guests, managing check-ins/check-outs, and providing local recommendations to ensure a positive stay.
Role type
Guest Service Agent
Builds
Guest experiences at Oaks Port Douglas Resort
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest check-in/check-out processing, Reservation management, Local attraction knowledge, Issue resolution, Multi-channel communication, Shift flexibility
Responsibilities
Welcome guests and manage check-in/check-out processes, Process reservations and special requests using property management systems, Act as primary point of contact for guest inquiries and issues, Provide personalized recommendations for local attractions and eateries
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