Contract & Customer Success Manager - ACT
Core
Lead a team of 30+ parking supervisors and officers to deliver on-street parking enforcement and traffic infringement technology services for the ACT government, managing contract performance and service delivery.
Role type
Senior Contract & Client Success Manager (Operations)
Builds
On-street parking enforcement services and traffic infringement technology systems
Domain
Municipal services / Smart city technology / Parking management
Required skills
Contract management, SLA/KPI governance, team leadership (30+ staff), stakeholder management, commercial risk management, service transition planning, technology oversight
Preferred skills
Parking enforcement experience, regulated environment experience, municipal services background
Responsibilities
Manage contract performance and SLAs, lead a team of 30+ enforcement officers, build relationships with government stakeholders, drive service establishment and mobilization, oversee technology delivery and incident resolution, manage commercial risks and subcontractors
Seniority
Senior, hands-on IC