ETIC, Service Desk - Associate
Core
First-line IT service desk support for enterprise applications, managing incidents, service requests, and user access issues.
Role type
Associate IT Service Desk Analyst
Builds
Operational support and service continuity for enterprise systems
Domain
Technology / IT Service Management
Deliverable
dashboards & analysis
Required skills
ITSM processes, ticketing tools, incident management, troubleshooting, user access support, documentation
Preferred skills
ServiceNow, project management, process optimization
Responsibilities
Log, categorize, prioritize, and manage service tickets; perform initial analysis and troubleshooting; support user access requests; collaborate with internal teams for timely resolution; maintain support documentation and knowledge articles; support system changes and testing activities