Application Support Engineer
Core
Monitor, maintain, and troubleshoot business-critical applications to ensure availability and performance.
Role type
Application Support Engineer
Builds
Business-critical transaction processing systems
Domain
Financial services / Superannuation
Required skills
incident management, release management, disaster recovery, root cause analysis, software troubleshooting, stakeholder communication, vendor liaison, risk assessment, change management, documentation
Preferred skills
ITIL Foundation certification, Agile methodologies, superannuation/financial services experience, full SDLC knowledge
Technologies
None explicitly stated
Responsibilities
Monitor and maintain software applications; manage incidents and service requests; diagnose issues and coordinate resolutions; support disaster recovery testing; package, build, test, and deploy releases; liaise with vendors; identify and escalate technology risks; participate in on-call rotations (via careerplan.io/jobs/74763431-1b18-4845-a6d4-0b311919001b-application-support-engineer-at-australia-retirement-trust)
Seniority
Mid-level, hands-on IC