Manager, Product Support Operations - Top Startups
Core
Recruit, manage, and develop a team of Operations Associates to provide user support for Top Startup Accounts at Stripe.
Role type
Manager, Product Support Operations
Builds
User support operations for high-growth startup clients
Domain
Financial technology / SaaS support
Deliverable
client delivery
Required skills
Team leadership, operations management, process improvement, data-driven analysis, cross-functional partnership, performance coaching
Preferred skills
Scaling teams from zero, new process launches, multi-channel support leadership
Responsibilities
Recruit and develop Operations Associates, drive operational delivery and process improvement, identify system gaps and recommend enhancements, foster team culture and growth, set goals and provide performance feedback, analyze team performance data
Seniority
Manager, hands-on leadership
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