Advanced Specialist, MXO Merchant Sentiment
Core
Trusted point of contact for DoorDash's highest-value merchant partners, resolving complex or sensitive issues to maintain positive sentiment and partnership confidence.
Role type
Senior Individual Contributor, Premium Merchant Support Specialist
Builds
Personalized support workflows and best practices for high-value restaurant and vertical partners
Domain
Food delivery / Logistics / Customer Success
Deliverable
client delivery
Required skills
Empathy, sound judgment, effective problem-solving, cross-functional collaboration, adaptability, discretion, clear communication, process improvement mindset
Preferred skills
Experience with premium support programs, ability to navigate evolving processes, creativity within policy constraints
Technologies
Internal support systems, communication tools (phone, Zoom, email)
Responsibilities
Serve as a consistent point of contact for assigned high-value merchants; independently guide complex issues to resolution; partner with Sales, Account Owners, and Operations; document interactions clearly; participate in pilots for new workflows; maintain professionalism in sensitive situations.
Seniority
Senior, hands-on IC