ETIC, CPS Service Delivery Manager - Associate
Core
Execute outsourced processes including client and customer interaction, data review and processing, quality control implementation, and escalation resolution for clients in the technology sector.
Role type
Associate managed service delivery generalist
Builds
Outsourced operational solutions and support services
Domain
Technology / Managed Services
Deliverable
client delivery
Required skills
Project management, process optimization, data review, data enrichment, quality control monitoring, escalation resolution, client interaction, customer handling, compliance auditing, contract review, data entry, data quality assessment
Preferred skills
Business process outsourcing, claims performance management, complaint management, customer due diligence, legal document review, data quality management
Technologies
None specified
Responsibilities
Execute outsourced processes such as client and customer interaction; perform data review, enrichment, and processing; implement and monitor quality controls; resolve escalations and queries
Seniority
Associate, entry-level IC