ETIC, CPS Service Delivery Manager - Manager
Core
Manage outsourced processes including client interactions, data review/enrichment, quality controls, and escalations for technology clients.
Role type
Manager, Managed Services Delivery
Builds
Outsourced operational solutions and support services
Domain
Technology / Business Process Outsourcing
Deliverable
client delivery
Required skills
Project management, Process optimization, Team leadership, Performance management, Quality control, Stakeholder management, Conflict resolution, Change management
Preferred skills
Coaching, Mentoring, System analysis, Business acumen
Technologies
None specified
Responsibilities
Execute outsourced processes (client interactions, data processing, quality monitoring), coach and develop team members, manage performance to meet client expectations, lead projects through planning and execution, address conflicts and escalate issues appropriately.
Seniority
Manager, hands-on leadership