ETIC, CPS Service Delivery Manager - Manager
Core
Manage outsourced processes and client interactions to streamline operations and improve efficiency for clients.
Role type
Manager, Managed Services Delivery
Builds
Outsourced operational solutions and support services
Domain
Technology / Business Process Outsourcing
Required skills
Project management, Process optimization, Team leadership, Quality control, Client relationship management, Performance coaching, Conflict resolution, Compliance adherence
Preferred skills
Technology adoption, Innovation, System analysis, Budgeting
Technologies
N/A
Responsibilities
Execute outsourced processes including data review and customer interaction; Coach and develop team members to deliver quality; Manage performance and resolve escalations; Identify business opportunities to contribute to firm success.
Seniority
Manager, hands-on leadership