Technical Support Engineer 2, Premier - San Francisco
Core
Premier Support Engineer assisting Datadog's top-tier customers with technical questions, platform education, and issue resolution across 600+ integrations.
Role type
Senior IC Technical Support Engineer (Premier/Enterprise)
Builds
Customer success and platform adoption for Datadog's Premier Customer base
Domain
SaaS observability and security platform
Deliverable
client delivery
Required skills
multi-channel technical support, Linux, programming basics, infrastructure and monitoring solutions knowledge, documentation creation, client relationship management
Preferred skills
experience in Premium/Enterprise support roles, tinkerer mindset
Technologies
Linux, Datadog platform, 600+ integrations
Responsibilities
Respond to client requests via phone, chat, and tickets; Reproduce issues and investigate problems across integrations; Build out documentation and knowledge base articles; Drive product conversations based on client needs; Participate in routine health check meetings with Premier Customers
Seniority
Mid-Senior, hands-on IC
