Manager, Customer Success Management
Core
Leading a high-performing Customer Success team to manage strategic enterprise relationships and drive revenue growth for a financial infrastructure platform.
Role type
Manager, Customer Success Management
Builds
High-growth accounts for enterprise clients in the payments and financial services sector
Domain
Financial Technology (FinTech) / Payments
Deliverable
client delivery
Required skills
Technology sales or account management, people management, team recruitment and training, strategic planning, revenue growth, cross-functional collaboration, executive relationship management
Preferred skills
Scaled customer success team leadership, growth stage internet/software company experience, payments industry knowledge, enterprise account management, partnerships, business development
Technologies
Stripe platform
Responsibilities
Recruit, train, and lead a team of Customer Success Managers; drive an engagement model focused on high growth accounts; develop long-term vision and strategy for the team; increase revenue and scale the team; coach and mentor the team in consultative and solution-based skills; work cross-functionally to shape solutions for client needs
Seniority
Manager, hands-on leadership
